He was guided only by the touch of the stone walls, the irregular floor texture and his deep familiarity with the farthest insides of medieval castles. He was called "Comite des Cierges", or Count of the Candies. His mission? To light up the paths of the court nobles and their guest for better comfort.

In the Latin form they were called "Con Serviens", something like "server". As time passed by it mutated to Concierge, a unique word now associated the art of serving with excellence

In modern hotel management the concept is widely adopted by estabilishments all over the world which pursuit a differentiated service, exclusive and more personal to their guests. In hotel jargon, it means "guest keeper".

One of the most egarded organizations is the group "Les Clefs D'Or" (golden key) founded in 1972 in Cannes, the French beach resort, to develop a world network to allow tourist information exchange, hotel and transportation reservation and tips on best tours

Warabi Hotel is the only establishment of the region that offers Concierge Service. It is a member of "Concierge Guide", a publication by the Brazilian Association of Concierges in São Paulo, in order to be updated on the best techniques, innovations and experiences and be able to deliver the most delightful moments of relax, peace and fun opportunities to its guests

Therefore, Phillipe La Rocca, Concierge of Hotel Warabi, dedicates himself entirely to the art of serving with excellence. For him, no request is too hard to attend or too simple to be ignored. After all, each guest has always a special need and onde satisfied, his or her staying become more comfortable and pleasant.

At first, "anything is possible", says La Rocca. From shows and restaurant reservations, booking for workshop visits, rentals, massage partors, transportation, tour suggestion, cultural entertainment and sport events, shopping tips, room flowers, extra towels and robes replacement, "Café Gourmet" room service, fireplace lightening, salts and essences for sauna, bring wine to proper temperature, or simply rescuing the old tradition of lighten up the cabinets for a more romantic mood.

Through his broad relationship network, La Rocca personally inspects the best leisure, dinning, tours, shopping and show options in town. He also has a golden rule: He exchanges eventual commission on the indicated service or product for a special treat to the guests of Warabi Hotel. This way, he always guarantee something exclusive, like a better seat, a special dish, a wider tolerance on tight schedules, a free drink, upgrades, or preferably, a more personal service to our guests. Confirm with La Rocca the differential that each local offers.